Encanto Italian Grill - Prescott Valley

I would not recommend this place. The menu on their Facebook page has incorrect prices and the actual cost is higher. The pastrami was lacking flavor, the alfredo tasted artificial, and the marinara was too harsh.

I have been enjoying dining here for a few years, but this time I was very disappointed with the quality. The food was cold when it was served and did not improve much after my return. I typically order the personal pizza, so I will have to come back to see if it is still good.

Everyone enjoyed delicious food with generous portion sizes at fair prices. The wine selection mostly consists of small single bottles.

Eating was excellent. it was busy when we were there and the staff did their best, but an additional server would have made it better

I'm not the kind of person who typically goes to the internet to post poor reviews of local businesses, however, I'm hoping a manager or owner will see these remarks and make some changes for the next guest. We went to Encanto Grill for my birthday. We have driven past it for years but never tried it out. Several things really put us off. Right when we walked in we noticed a strong smell of some kind of cleaning solution like Pinesol. That's fine for a bathroom but it's not pleasant in an eating area. Secondly, there are signs all over the place stating you will pay a 4% fee for using a credit card. This is ridiculous. I realize it is probably a new policy due to inflation (thanks JB) but it's a real put-off to your customers to have to pay the credit card processing fee. I haven't seen that anywhere else in Prescott Valley. Additionally, if you ARE going to implement such a policy, it would be nice to have some advance notice, like on your website. Then we could have come with cash. Kind of ridiculous to spring it on your customers right when they walk in the door. Third, before we went to the restaurant, I went to their website to view the menu, etc. There were some coupons right there on their website so I took one with us to offset the cost a little bit. Turn off #3 was when our server informed us that no coupons were valid. What?! It came off your OWN website!! If they're not valid, then REMOVE them!! Good grief. The food was fine and service was average but I really don't think we will patronize this business again for the aforementioned reasons.