Pubali Indian - Potters Bar

Came here with work colleagues, two of us had chicken and it was awful and undercooked, when the waiter came to ask how our food was we told them about the chicken being awful and undercooked and he just walked off, no apology or anything to resolve the issue, they gave us the bill and didn’t even take off the two dishes so i said im not happy about paying for food we didnt enjoy or finish. They then took off the two chicken dishes but were very rude. Not a nice experience in here, been here a few times in the past and no problems but last night was awful and not a nice atmosphere.

I have visited 3 times. The first 2 times, the service and food excellent. The 3rd time, the food was good, but service very disappointing. I had reserved a table a while ago to celebrate a friends birthday. When I asked to sit on the side tables. I was told they were reserved, another waiter then heard and came and moved us to the side table. It took a while to give us menus and take a drink order. When we tried to order a cocktail from the menu, we were told they were unavailable. The food came and was delicious . whilst we were eating, the waiter was spraying a strong smelling surface spray to clean the tables around us, this was very off putting and interfered with the enjoyment of the food. Once we ate the bill was brought to us. We were not asked if we wanted any drinks or desserts. I booked this restaurant to treat a friend for her birthday, and actually I was deeply embarrassed, for the service we got.

Pubali has been our go-to eat-in Indian restaurant (and take-away for that matter) for many years now. Newly refurbished, the staff are always very welcoming and the service is great. If you’re up for trying new things they will happily recommend dishes to try, and if you just like the plainest Korma and rice…there’s no judgement there either! Highly recommend. So much so, we’re planning on going back there tonight!

What a treat! Was driving around trying to find something to eat and decided to give this a try. Wow amazing food and lovely staff/owners. Really made us feel welcome and nothing was too much trouble. Perfect.

5 Stars! This is the best restaurant in town. The service is excellent and fast. I highly recommend it. Simply the best, better than all the rest—truly amazing!