Shake Shack Cabin John Md - Potomac

Shake Shack, located in Potomac, MD, is a fast food restaurant known for its made-to-order burgers and chicken sandwiches. The shakes are delicious and come in a variety of flavors, including chocolate, vanilla, strawberry, and my personal favorite, black and white. The service is efficient, and there are plenty of seating options both inside and outside, plus free parking available. It's definitely worth a visit!

I placed my order online, and while the system worked well and payment was easy, I noticed it lacked options for customizing my order. I would have liked to add cheese to my chicken sandwich or switch up the sauces, but there were no such options available online. When I picked up my order, the online pick-up shelf was clearly marked but unused. A few bags were sitting on the front counter with names, and one was picked up by a confused customer while I was there. My name was eventually called at the regular pick-up counter around the corner. It wasn’t a big issue, but it made me feel like I constantly had to check to ensure I didn’t miss my order. Overall, I would definitely consider returning. It’s a solid alternative to Five Guys.

It's just another fast-food burger joint. The prices are a bit on the higher side, but still reasonable compared to other places.

Unbelievable customer service and food. Burger was perfectly cooked and not too fat. The frits were of a good part and crispy. They also have plenty of outdoors, shaded seating available.

I ordered a shake but there were no size options available, so I received a small. The buffalo spiced fries didn’t have any seasoning; instead, they just gave me regular fries.