Grosvenor Casino - Portsmouth

Went back to this Casino after 3 years , been a member for 40 years for most of those years we ate in the restaurant every week , will never go back , not one table in restaurant had a table cloth , Knives forks were put down on one end of table wrapped in paper napkins, service was slow and anything any good on the menu that was not a burger in a bun was not available , With no dress code the Grosvenor Casinos appear now to cater for students , long gone are the days of silver service , still I suppose it is easier to relieve students of their grant money.

Been here several times over the years and always thought the restaurant food was basic and ok. Staff were always ok too, not the friendliest of Grosvenor's! BUT this visit was like a different place altogether. Staff member on reception excellent, friendly, chatty but remained professional. Bar staff friendly and happy. Our waiter was Marik, cant give him enough praise. From start to finish and even giving feedback on the food when i was indecisive, I cant thank him enough for a great evening. A great asset to your casino. Food was excellent, thanks to the chef on Monday night! All the best, see you again soon.

We went out for our anniversary and were disappointed by the lack of staff present to take drink orders at our table. We even asked the dealer if they could find someone to assist us, but they spoke to another staff member and neither seemed willing to help. It would be beneficial for the management to encourage their wait staff to be more visible and attentive to help increase sales.

Spending several hours in a casino can be expensive. But the Grosvenor Southampton experience was value for money on 10th August compared to other casinos. The staff were attentive and supportive. The food and drinks were cost competitive for a casino. A thoroughly enjoyable evening. Well done to all the team.

What can I say, you are all absolute legends, Lewis and Lewis, or twiddle dee and tweddle dur! Love you guys always on hand for anything that is needed, Elle, Sianna, Victoria, Alexandria, Suzanne and little miss Yazoo! You know who you are always brighten my night everytime I come in, even the waiting staff remembering my drink and always making sure I am topped up on my coffee, and fletcher with his weird mathematic always have me laughing, you are all legends in my eyes keep rocking it, special shout out to darren, you completely bossed the table tonight, handle like a pro, calm and cool under pressure!. Wayne x x x