Dunkin' - Port St. Lucie

The younger staff members were exceptional, and our order arrived perfectly—until we asked for a cup of water. One of the employees began to add ice to the cup but was suddenly interrupted by an older woman wearing a rather questionable wig. She informed him that I couldn't have the water unless I paid for it. He then reluctantly handed me the water, but she accused him of being in trouble and said he was fired for his actions. It was clear she was embarrassed in front of everyone. Feeling pressured, I quickly got up to pay for the water, genuinely regretting that I had simply asked for a cup of water in the first place. I was very disappointed by how rude the woman was, especially towards customers.

The drive-thru had a long line. This place is open early from Monday to Saturday. During my visit, gas was under $5 per gallon.

The service is very slow. Since this restaurant is close to my house, I used to go there quite often. However, they frequently get my order wrong. Another restaurant has opened nearby, so I’ll probably start going there instead.

Only reason it’s 4 stars and not 1 is because of the one true hero of this place Juan . I understand that the team is busy working the front counter and the drive window, having worked in the food industry i understand it’s a thankless and difficult job. That being said I waited 35 minutes for a box of Joe six donuts and an iced tea and the only one that was working the front was Juan. He at one point even asked for help because he was getting overwhelmed and I heard one of the girls say basically it’s not my job. There were about five people working in the back laughing it up and joking around with almost nothing to do and poor Juan is working on the front by himself without a complaint and still with a nice attitude. This man obviously deserves a raise and if that place actually has a manager he or she needs to recognize the talent and trim the fat. Juan if you ever read this thank you again for doing what you do I hope that they take care of you or that you find something better where your hard work is recognized and rewarded.

Diana very rude , at the window waited 10 mins for my order decided to ask how long more and she said really you can leave or go to star bucks . I ask what am I waiting on she said they is on line order before me . She is definitely di not know how to treat customers, she should me more like the cleaner . I love going there but after her behavior I will definitely go to star bucks as she advised. Please the owner look into the way she treat customers.