The Ark - Poole

We attended the soft play area with my autistic grandson who likes soft play. An incident happened with a very rude disrespectful manager. We were not sure of the rules and outside the play area we had a tiny sip of wine out of a tiny bottle. Immediately the manager came charging over, admitting to not understanding the rules she threw the drink away and ordered us to leave in a very abusive rude way. We are a respectful family and the whole thing traumatised me and our little boy. I have told family and friends avoid this place it’s terrible. Incidentally a mother of a small child joined in calling me an “alcoholic “ and will have our child taken off us. The whole thing was a terrible and upsetting experience.

Me and my work colleague have been in several times now after a long walk with a client. Everytime we have been in we have found the female staff have been particularly lacking in customer service skills. No hello, no pleases or thank you. No smiles and treated with contempt for daring to place an order with them. Very much being left to feel like your an inconvenience for wanting a drink and a slice of cake. Also the buisness is still using plastic disposable cups. No need for that in an establishment like this. We will unfortunately be taking our custom elsewhere!

We popped in for a coffee and a hot chocolate and we were impressed with the service by Natalie, my partner even asked me to photograph our drinks.

Really great time for the family at the pottery cafe brilliant customer service and really helpful staff

Had my sons 6th birthday party at the ark on the 18th march 2023,,, it was amazing