Potbelly - Plymouth

Stopped by for lunch and they did not disappoint. Fast and friendly service and the food was good too.

Everything is good, just use caution when getting a fountain drink. The hoses coming from the soda boxes are very disgusting and dirty!

I ordered 3 of my fav shake, Cookie butter. The kids dived in first but they didn't look like they were enjoying it so i asked how was it and they said watery. So I tasted mine and sure enough it was watery and disgusting. I immediately called the store and spoke to the manager, who apologized. I thought it was awesome that she offered to send me 3 coupons for new shakes since i was headed across town and couldn't return. That was 2 weeks ago and i have yet to receive those coupons. That was my second trip to this store, I wont return. Sad cause its close to my home but don't mind driving for good food and service. I have never had an issue like this with the Maple Grove location.

Thanks for changing your hours to 9-9. Last time I was here last year you guys were only open from 11-9 (delivery 9-9) which I thought was unfair and swore to never come back but now that I have come back today 10-27-23 10:09am and see the hours have changed back to 9 to 9 because I called, I will return once more. I just hope the hours won’t change again. Delivery drivers can come at 9 AM but customers couldn’t until 11 which made no sense. So whoever changed the hours back to 9 to 9 for everyone, thank you

Dined in right before close and everything was still nice and fresh.Kid-friendliness: Good selection of kids meals.