Chipotle Mexican Grill - Pluto

Literally spent $20 on extra meat and veggies in my bowl and this is what I got. The staff are beyond rude, and lazy they leave trash building up all over the place. They give zero thought to good customer service.

The staff seemed very unfriendly and unhappy, borderline rude. Card reader at the register would not work. The pop machine was out of pop, and garbage containers were all full or almost full. And next was that the sunken containers for the utensils (right next to the soda fountain) had a sticky goo in the bottom of them and unfortunately the end you stick in your mouth was resting in it. I still get nauseous thinking about it. I will never stop there again.

The biggest thing I would complain about is when you tell the person what you want and if their pan is out of stock (example: No steak), they stand there and look at you like “sry about your luck”. Lol.. This has happened 4 times to me.. Or if there was 2 tiny pieces of steak in the pan, they think that is good enough!?

Love Chipolte food. Always fresh and good but Enrique the manager was awful. Really hates his job. Frowning, rolling his eyes at us and slapping the food in our bowls. NEVER had that at a Chipolte.only in Adrian. I went to complain at his rudeness and the girl girl politely told me he was the manager. Love Chipolte food but will not go back to the Adrian location.

We were traveling so we went inside to eat for a break. The restaurant is small and doesn't have a ton of seating. When we placed our order, they did not ask if we wanted to eat in or take out, and honestly, it didn't occur to say we wanted it to eat in. Our burritos were made and plopped into a bag and handed to us. We went to find a table, and most were dirty with bits of burrito filling all over them. The area by the drink station wasn't the most neat and clean either as well as the floors. We sat down to eat, and we should have gone back to ask for plates to make our burritos easier to eat. The lemonade tasted somewhat watered down and the food was warm but not hot. Overall, this was not up to par for what we expect from Chipolte.