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Bidrage med feedbackHe touched all the mix-ins with his bare hands. While he did use a scoop to serve the ice cream, I really believe gloves should be worn for any contact with food. I love Cold Stone, but I'm not a fan of servers not wearing gloves while preparing my order. I asked the kid behind the counter twice if he should be wearing gloves, and he replied that he only wears them when making cakes. Has he ever heard of cross-contamination? Management, I hope you can address this issue. This is the first Cold Stone I've been to where the staff isn't wearing gloves, and it's quite off-putting.
Cold Stone offers a good experience in other locations, but I wouldn't recommend visiting this particular branch. During my time working there, I noticed that the fruits were often quite old, and management didn't seem concerned about serving customers rotting produce. Additionally, the level of customer service from management was lacking, which was very disappointing.
Get complimentary ice cream using the coupon code found in your local magazine.
Went to redeem a BOGO offer we got by email for my son's birthday and they refused to honour it. They kept talking about points with phone number not enough for BOGO. Very disappointed that they trick costumers to come to store using fake offers and get kids excited so we had to buy 2 scopes! Though kids enjoyed the ice creams, they tasted really bad you can get much better quality ice creams at other places.
The woman who helped us was nice, but we were having a hard time. There was a large puddle of water inside, and while I appreciated that she focused on setting up and serving us before cleaning it, it was challenging to keep my sweating two-year-old away from it. When she began preparing our orders, she put the ice cream in the cup and added the mix-ins on top. I had to ask her to actually mix in the ingredients, and to her credit, she did so without any argument, but it felt like something I shouldn’t have needed to request. When we went to pay, I presented a coupon I received via email from Cold Stone, but she informed me that they don’t accept coupons. Additionally, she didn’t let me enter my phone number for rewards. While that might not seem significant, it was just one more issue in a series of frustrations. I won’t be returning to this Cold Stone; it’s worth the drive to Livermore instead.
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