Williams Chicken - Plano

Poor service. Can’t even review the chicken because twice we have gone to the drive thur and no one ever comes on. Even both times we pulled up to the window and the person inside clearly saw us there and still didn’t come to the window. We even honked the horn to get her attention and still ignored us. I’f you only offer inside service you need to state that instead of acting like we are not there. Very rude and I’m sure not going to waste my time going inside to spend my money when you can’t even offer the basic customer service! Trash location!

They make the delivery drivers fill out the drink. It's not only their job but also it's illegal to make delivery drivers fill out drinks for safety purposes.Service: 1/5

The customer service here is nice and you get fresh hot food all the time. Thank you so much!!!!

Response to owner at the end.Rude and Unclean workers.I wanted to go to a different location, but my mom wanted to stop at this location because it was closer.A younger gentleman waited on my mom. When asked to put on gloves before handling her food, he complied, plus he was nice and respectful.Then the gas/store cashier, walked behind the food counter, touched the cutting board, the counter, and took lettuce from the refrigerator without washing his hands.And then the older guy comes in, grab the seasoning and sprinkle my mom’s food without washing his hands. After I brought it to his attention, it all went downhill from there.Because he only sprinkled it and did not touch the container it was in, my mom was okay with taking it.So, on his own, he replaced it. He had to go into the refrigerator to get a new one. And because he was already frustrated I did not want him to do that because I feared he may or may not contaminate my moms food. He did not want to give me the original item and was determined to give me the item he replaced.He continued to ignore my request and questions about her food. Plus he’d stated, I wanted the food he’d come in contact with replaced. So I just took the original item along with the rest of her food and left because it’s not that serious.I am only asking you to be clean while doing your job, what is so hard about that?I did not order any food from this place and if you do, you have been warned.Response to OwnerYou may not serve lettuce, but the guy in the black shirt, took 2 packages of romaine lettuce, 3 in each pack, out of the refrigerator. The lettuce was in a clear package with a dark blue top. The lettuce looked molded, he took it out of the package, he pulled the molded leaf off and threw it away. And as he was stripping away the leaves, he ended up throwing the entire thing away.I see out of my entire post, that this is what you responded to. You never mentioned the fact that neither of you or the 2 gentleman I am referring to washed their hands. And the older gentleman did not wash his hands until it was brought to his attention.It’s great to see that no one takes responsibility for the errors that are made at this Williams Chicken location.

This chicken is amazing.Service was awesome as well.