Pho Que Huong - Plano

Terrible service and unapologetic management. My wife called in an order for 3 of the A1 Vietnamese egg rolls and found these pieces of hair in her food. My wife is African American and her hair does not match the texture of the hair found in the food. I called and spoke to a woman and asked to speak to a manager, after a loud cacophony of them arguing in Vietnamese in the background a man who I can only assume was the manager got on the phone and accused me of trying to get one over on them and told me there was nothing he could do before hanging up on me.This is nothing short of a health code violation and unrepentant disdain for customers who are trying to show them patronage. I asked for the man’s name and he would not give it to me.Save your money and go get something else Unless you want lice with your rice.

I went in thinking I wanted some pho but then I saw their banh mi and I had to try it. The bun wasn’t as crunchy as I’d liked but the chicken was tender and had a great flavour. I would have liked some more veggies and not so much cilantro but it was still good nonetheless. They also had the chili sauce that I like back home so I used that on the side to give it some kick. I also ordered the shrimp fresh rolls which were good. The presentation isn’t great but the chopped lettuce gave the perfect crunch and the peanut sauce was really good.

The service was subpar! The staff was very short and combative. I got the wrong order and when I tried to explain the situation they put the blame on me. The food was ok but not better than any other Pho Restaurant. Best bet if you have to go here... get your order Togo.

If I could give zero stars, I would. By far the worst restaurant and service I’ve ever experienced. There are much better options instead of this location. There’s a sign that says wait to be seated but the restaurant was nearly empty so I don’t know why it took so long to get us a table. The lady was super rude and extremely impatient when taking my order. I ordered the P10 and it was AWFUL. I wouldn’t even consider that being close to Pho. The broth was extremely OILY AND SALTY. I could’ve just ate a box a salt if I had known that. I had tiny pieces of meat that looked like they had been picked off of. My friend ordered the Chicken Pad Thai Flat Noodles (N1)and he said it was disgusting. When he asked to switch it out for something else, the lady (owner) had a complete attitude and didn’t want to takes his new order. We ended up paying our tab and didn’t even bother trying to get something else. Not to mention, I’m not sure if they have a plumbing problem but it smells like sewage waste in certain areas in the restaurant which also caused me to lose my appetite. If you want real food, go anywhere but here please!! It’s such a rip off and nowhere near Vietnamese cuisine. I will NEVER return to this location again.

Regret my decision. Was on my way to Poke Time (which is next door) for the 100th time and decided to change it up. Boy was that a bad decision! Ordered vermicilli with chicken and shrimp to go and I got home, opened the box and some cold uncooked chicken (that they couldnt even cut properly) and uncooked shrimp. Its supposed to be grilled and neither the chicken or shrimp was! The noodles were slimy and the portion size for a child.I have been to several other pho que huongs and ordered the same thing but this place was the worst! First and last time to this location. Wish I could get my $13 back! Horrible and disappointing! ?