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Bidrage med feedbackMy friend ordered a birthday cake for her mom along with some gluten-free cupcakes. Unfortunately, the cupcakes were awful and ended up in the trash. The cake was the size of a dessert plate and cost $75, which feels outrageous. The buttercream frosting tasted cheap, like an overly sweet American buttercream. I genuinely don't understand how this place is still in business. I would rate it zero stars if that were an option, but since a review can't be submitted without a rating, I'm forced to give it one star. No stars for this experience!
I attempted to visit on February 24, 2023, at 10:30 AM. According to Google Maps, the restaurant was supposed to be open, but the sign on the front door indicated that they had moved to the back of the building. Unfortunately, the back door was locked, and there were no signs indicating any changes in hours or reasons for being closed.
While the cakes and cookies may look appealing, they lack flavor. The cakes are dry, and the filling is minimal. For my son's second birthday, everyone took a bite of the cake and that was it. Unfortunately, the whole cake ended up in the trash.
UPDATE: They have removed my Facebook review and blocked me from their page. VERY professional.Contacted ICB in May to order a smash cake for my sons first birthday, I sent inspiration photos to them via Facebook messenger and went over the details on the phone. The person I spoke with immediately sent me and invoice that I paid.Upon pickup of the cake in October, it was completely wrong. Majority of the design elements including the entire top portion were missing. I immediately contacted ICB and was told a new person had completed my order and they were unsure how they missed the design elements. They offered a partial refund. I asked if they could make the missing elements and was told no, they didn’t have time and didn’t want to give me a “half-assed” cake. They then offered a larger refund.5 business days after the event, I called requested information on how the refund would work, I was told the business initiated it already and it takes 5-7 business days. On business day 10, I contacted the bakery again and was told they would look into it. On business day 12, I contacted them again and was told they requested the status from their vendor and would get back to me asap. On business day 17, I contacted them again and received no answer. I called the bakery and someone took down my information and said they would call me back shortly and never did. I ended up contacting my bank to dispute the charge.I do NOT recommend. While they post beautiful cakes, they do not take responsibility for their mistakes and ignore customers when questioned. Perhaps they don’t realize when people spend $50+ on a cake, it’s for a meaningful event. My son’s first birthday cake was ruined and unusable. I ended up getting a different cake for him.Based on reviews on Facebook and the BBB website, it’s not the first time they’ve done this.
Super disappointed. My son 's 16th birthday. Asked for a zombie apocalypse cake. Zombies, blood, brains, gross stuff. Saw other pics of cakes that were creative and over the top. Unfortunately, that is not what we got. It was a nice looking cake, but much more pretty adult Halloween party than zombie apocalypse. The disappointment on my son 's face was obvious, but we made the best of it, thought well it probably tastes great. Nope. The macarons were wet, the frosting was gritty with sugar and waaayyy to sweet. The chocolate cake was dry and tasteless. Almost everyone stopped eating after a few bites. (only 3 of 11 people actually finished their slice). For an expensive cake that we drove an hour each way to get, absolutely not again. I could just cry.
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