Friendly's - Plainville

Orlando was amazing. Very accommodating. and remembered our order. And checking in on our table regularly.

Unfortunately, this was a less than great experience. Food quality seems to have been on the decline over the past several years. I understand the difficulties with Staffing, so I don't expect rocket ship service. Our server was very friendly but both the initial ordering and delivery of the food was very slow. There were probably only three other families in the restaurant while we were there so it wasn't particularly busy. And the food itself was very Bland and not well cooked. We had four different types of entrees between us, and the food was mostly room temperature. Unfortunately things did not improve with the ice cream, which is usually a high point as the fudge and Carmel on our ice creams wasn't warm at all. $120 plus $21 tip for the poor overworked waitress) for four people to have burgers, chicken, and chix tenders and fries and Sundays isn't unreasonable at a family friendly place if the food is good. But the food was mediocre at best. And unfortunately the restaurant was not very clean. The booth was sticky that we sat in, and the table had sticky spots on it as well. And the restaurant smelled like body odor in certain areas. I like Friendly's and always have. My kids and their friends also enjoy it. But the last several experiences have been subpar to put it nicely.

Servers work hard, they definitely should be paid more. All of them were doing the jobs of three others and doing so excellently.

Excellent service. The waiter and general manager were attentive and provided exceptional customer service

Talk about old school living in reminiscence but with a current lineup..I haven’t had Friendly’s in yeeears. I was nearby and saw the restaurant and said yippie, let’s see if they’re open. I had Alexa as my waitress..couldn’t decide what I wanted but had it narrowed down to a choice of 2; the Philly Melt or the Cool Ranch Chopped Burger. Told her that I wanted her to pick and don’t tell me what it was..just bring it out and that’ll be lunch. She did and she chose the Cool Ranch Chopped Burger..o..m..g..cooked perfectly, seasoned great and just enough cheese, jalapeños and chips to make it a full meal for the burger by itself..not counting the fries that came with it fries were on the cold side, but it’s not their fault You get the free happy ending sundae, so I got it with mint chocolate chip..a childhood favorite of mine. Overall…I will gladly make this a weekly trip here..definitely a 9.7/10..bathrooms were clean. I said about the fries being cold…it feels about 40° in here but factor in that it’s 100° outside…again, not their fault.