The Del Monte Lodge Renaissance Rochester

Went to baby shower here. Room just right size for 32 people. Meal fabulous had breakfast foods gorgeous eggs with cheese on top. Air Fried potatoes. Nicely done bacon. Bagels cream cheese or fruit or honey. Cinn danish.Turkey breast prime rib. Beautiful salad fruit dish. Fruit juices with champagne if wanted mixed in. Coffee,tea,water. Nice background music playing. The couple guys always checking on us making sure all was well. We had a marvelous time with everyone many from out of state. We had room for 4 hours 12 to 4 pm. But a few people left for some reason that seemed to give the guys the ok to start cleaning tables. Never said a thing to correct person. They were moving everything down to ends of tables as picking up people's homemade favors baked goods. I asked him not to take our waters he still did. Needless to say family very upset about this next thing you know as people feeling rushed out tables were clean by 3 pm. I went to bar asked for water. He gave me a pitcher of ice Water I grabbed 4 glasses. Me, mom other 2 sisters sat down to rest talk for a few. My sister will call speak to head person. I will f/up here as needed..

The hotel has easy access to the interstate 10 to 15 miles southeast of Rochester. Parking was free and easy. But hotel staff was really great. The room was super clean and quiet with a nice view of the Erie canal. The front desk clerk gave us the names of a few restaurants within five minutes easy walk from the hotel. This could not have been better on any level. We will stay here again when in the area.

If you don’t want to be ganged up by multiple staff members that make you want to cry when you have already had probably one of the worst days in a long time and instead of being kind and understanding they showed no empathy. Also, if you don’t want to get a roaring migraine from the air conditioning unit in your room, then I highly recommend that you DO NOT COME TO THIS LOCATION. Just this year alone, I have stayed in Marriott’s for over 120 nights and this was the worst experience I’ve had. They didn’t even try to understand. They just became defensive and rude. Worst customer service and no regard for loyalty at all. It made me want to start looking at Hilton’s more and that’s not me putting it lightly.

Was very impressed with the facial I booked. You can tell the employees enjoy their work and they are treated well. The spa included dry sauna and shower with many extras at no extra cost (energy waters and teas, razors, deodorant etc). The facial was attentive and complete and I would definitely recommend this spa.

Facility is a bit outdated, and you could smell molds in some rooms. Each room comes with an A/C generator, and it could be very loud if you adjust the temperature too low. However, location wins! Accessible to all things within 10-min driving, and right next to the canal.Rooms: 3/5