The Habit Burger Grill - Pinole

The salad was great, my husband loved it. I was really disappointed in the chat burger. It was cold to the touch when it arrived, and it was the size of a child's burger. Will not be ordering burgers again in future.

They served me a sandwich with brown avocado and tried to oxidize it. Oxidation is a result of bacterial growth. I told them it's avocado and it should be green. I tried to eat, but just threw it away. Brown Avocado is disgusting, I don't know why someone would serve it in a sandwich. I couldn't get my money back, they said there was nothing wrong with their brown, oxidized avocado, probably poisonous. I didn't even know Avocado was on the sandwich. I'm just getting excuses. Terrible experience caused by bad mentality. Will probably stop going to all Habit Burgers, because it has proved to be nothing else than McDonald's, maybe worse. There's no protocol with Avocado, I'm disgusting.

Good burgers at a good price. Customer service needs work, and I always get an attitude when I get in and pick up my online order and there is no ranch in the bag for my panko green beans, even if I just ask. It happened a few times with the same attitude.

That was probably a free day, but the same day, two bad things occurred. While waiting for my order, I found the black iced tea urn empty. When my burger was served, it was boiled until it was dry and tasteless. I would have had a meal at Burger King for half the price. That was a unique event. Generally, I'm safe with my order.

The food is decent, which is why I decided to give them another attempt, but OHNE fail, my order was wrong again! You need to hire people who are able to follow simple written instructions for online orders! I asked to submit the bungalow on one of my four burgers for sourdough bread, what?t done. I also asked and paid two of the four pattys for impossibility? You know simple options offered online and that wasn't done either. Then I tried to talk to a manager and I was told I had to go back to the restaurant and go in. I think I could be done to promote this facility, there's always something WRONG! Oh yes, not to mention that I asked for crispy frits and got soggys!