Cold Stone Creamery - Pinole

I had placed my order online and thought I was going to make it on time but there was an accident on the way and made it after cold stone closes, luckily I saw some employees still and let them know I had an order but there was an accident and ask if I can still get the order. The girl said yes and was very polite, she saved the day. Thank you

Bought a cake on Christmas Eve. Ordered online. Had no issues. I will return. Quality was great. The process was efficient

I’ve come here about three times already and I can confidently give an honest review. The employees working there are a big problem. Every time I’ve walked in the staff look and act very annoyed to the point where it’s a little uncomfortable and awkward to be served. There’s a male staff there with a little ponytail who is passive aggressive and looks agitated when he see’s the line of people coming in. Look, I get it, I would be annoyed too but when the bad attitude affects what I buy then I’ma say something. The girl who served me looked annoyed serving me and didn’t have the Reese’s pieces I originally wanted for my ice cream. So I asked for a Oreo Overload and she literally put three (3) Oreos on a love size and barely even broke it up to be spread through the ice cream with measly chocolate chips and fudge. I turned a blind eye the last two times but please don’t be skimping out of toppings for peoples ice cream just because you hate your job be for real.

Who does not love ice cream? It is good, and here, the quality is top-notch. I mean, young adults work here, but they are pretty nice if you let them know ahead of time. But I will for sure always love this place.

OUTRAGEOUS. horrible customer service always hiring rude teenagers that catch an attitude for no reason, i asked for two specific flavors and she got it wrong, i politely said i ordered coffee and then she gave me a rude look. She then asked me if i wanted toppings so i said May i have marshmallow and she just got a handful and plopped it on the cup!!! She was the shortest one there and had a full face of makeup and was wearing a gold chain. Her 2 other co workers were much more polite with other customers tho! one was wearing a mask!