Pizza Hut - Pickerington

Seriously, you have to hire more people. I waited 65 minutes for my meal. I saw at least 3 people back in this time. the pizza was good and the workers they had were very nice. pity that they owners left their dieriers and find some workers. I know prices are rising, but they still need customers to pay for these bills.

On May 28th my girlfriend and I ordered 2 large stuffed crust pizzas and bread sticks for us and two friends that were visiting. When we received the order, the crust was super thin and flimsy and the cheese was extremely chewy. My girlfriend bit into a piece of pizza and found a small clear rubber band like those used for braces. We ended up not eating all the pizza and made something else for us and our guests. We contacted customer service via email and all we got back was a generic sorry, you 're out of luck email saying they would try harder not to make a bad pizza next time. The rubber band in the pizza apparently was just part and parcel of the ordering pizza hut experience. I 'll be damned if I 'm going to pay over $50 for 2 pizzas that have foreign objects in them. Update: I called customer service on June 2nd and was told the complaint would be escalated to upper management. As of June 6th I still haven 't heard back from them. The pizza is still sitting in our fridge. Update: I called customer service again on June 13th because we still haven 't received a refund. We we 're told again to wait one to three business days for an email and that our complaint would be forwarded to upper management. Update: I called again on June 17th and asked to speak to a supervisor. The supervisor said they couldn 't do anything without an order number. I had to log on to the website and get the order number for them, then call them back and give it to them. I 'm not sure what good a customer satisfaction hotline is if they can 't look up order numbers on their end. They have information like my email, my girlfriend 's name, our address and phone number, and records of our complaint, but they don 't have a confirmation order number? The pizza is still sitting in our fridge waiting to hear what we are supposed to do with it. Update: Today is June 24th. I still haven 't received a response or a refund. I filed a complaint with the Better Business Bureau. I also took pictures of the pizza and threw it away to prove that we didn 't eat it because it was so bad. Pizza hut 's customer satisfaction is a complete waste of time. Don 't bother ordering anything from them. If something goes wrong they have absolutely no intention of making anything right.

Waited hours for an order that NEVER came. When I called I was told by a worker that there was a mixup with drivers or DoorDash or something like that and that my order would likely not be coming. I was then told that the manager was too busy to talk but she would maybe call me back to process a refund…. They didn’t even call to notify us that our order wouldn’t be coming. Ridiculous

Looks the same inside as it did when I worked here in 2004. No staff working up front when I arrived. After 5 mins of waiting, it took 3 computer log in attempts and a manager password to hand me food that was prepaid.Needs a deep cleaning, better wings, drive through pick up window.For those working there, I feel you. I took the job because they would pay .25 more than Donatos.

Placed a carry out order at the Pickerington location and chose curb side. Husband stopped to get it after working a 12 hr day. After seeing multiple people going in and out picking up food, he decided to go in to see what the delay was…they gave our pizzas away! And, our wings and breadsticks were sitting above a trash can, beside a sink, for god knows how long. Disgusting!!!Told them to just refund our food total and we’d go somewhere else. Then, in order to cancel/refund the order, they insisted on having me send a picture of my debit card to my husband to show them for proof.I would’ve thought better from this location…wrong!! ?