Swiss Chalet - Pickering

The noticeable cost-cutting measures are of concern in this restaurant. There was only one server for the entire dining area, and although she was kind and working hard, it was clear that there was a shortage of staff. If the owner believes that customers won't notice these attempts to save money, they are mistaken. It's important to improve the service before it affects the business negatively. Despite being a fan of Swiss chalet, I will not be returning to this establishment.

Saturday night in Swiss Chalet means family night with kids, grandparents and grandchildren. I ordered our usual Quarter Chicken, one with white meat and one with dark meat but both with French Fries. Our waitress was prompt and polite. She served the buns and butters on the side so we ended up having more fries. Opted for water with lemon and since we're watching our sugars, no desserts.Kid-friendliness: Kids were provided with toys and placemats with fun quizzes for them. There are menus that are kids friendly.Parking: This restaurant is surrounded with parking spaces, sharing such with other stores around it.Wheelchair accessibility: There is a ramp that goes to the restaurant from the handicap parking.

Came for dine in dinner for the first time in ages, after ordering delivery regularly and it exceeded my expectations! The service was the friendliest service I’ve had in I don’t even know how long. The food was even better hit and fresh in store (not saying delivery isn’t delicious or a great option). My partner and I got sangria (honestly amazing sangria) and the two can dine deluxe deal and we were raving about it the entire meal. Our server Sue S was so friendly and our food came out very fast! Would 100% recommend and will be returning to this location. Very nostalgic!

We waited at least 10 minutes to be seated, restaurant only had 2 other tables in it. Waited for over an hour for our food. They forgot 2 of the 4 meals we ordered. All of the tables that came in after us were served first. It was really bizarre. My 8 year old ordered a chicken gravy thing off the kids menu and it was full of tiny bones. It was just an odd experience. She had to send it back and got pizza instead. All in all, the whole experience was frustrating. Spending 2 hours in a Swiss chalet was not fun. We could have had everything delivered quicker. This location has seen better days.

I've been to a few other Swiss Chalet locations and have to say they are the quickest at getting you your food. Great job guys!