Dunkin' - Pharr

Just came by to get some donuts and from the start I noticed the employee hated their job… I pull up to pay for my order and the lady there said “just to let you know those donuts have filling” and I asked if I could choose one and said “that’s why I’m telling you them”. I then let her know that she charged me a price different than what was on that screen on the window and she said she couldn’t fix it she already charged me…. Yet on the window it says it’ll be fixed… oh and she was the manager... but she can’t fix the problem.. I won’t ever come here again… clearly they need new management because with a management like that it goes on to their workers… first and last encounter there.

Don’t waste your time going here. Worst customer service. They don’t even apologize for their mistakes. I am a frequent customer and I have been disappointed at least 5 times. Management is terrible and they are constantly sold out on most of their products. Why doesn’t the manager order food accordingly… Not only did they call me to tell me they had no english muffins. They said they would be replacing it with a croissant and STILL sent me a BURNT Inedible english muffin. Why call to tell me you don’t have them and send out something this terrible. It’s ridiculous. Mind you I am at work receiving it through Doordash. So in hopes to get a hold of the manager but I call the store many times and No one answers..

Any one doing deliveries from any app’s just be prepare to wait up to 10 to 30 minutes for a simple coffee and donut. Beside the foods and drinks are not well prepare.

Horrible service. Walked in and never even got a “hi welcome” or “I’ll be right with you”. There was a two employees and both them of saw me and my mom and never said anything. There was only one person in drive thru and they got them out fast however never attended us. They started restocking, coming back and forth and not once did they say anything to help us. 15 minutes waiting to get attended. Then two other women walked in and saw that no one has helped us and asked if they said they would be right with us and we said no. They asked for the manager and the employee said that he’s coming yet never came. We left after that, we waited for almost 20 minutes and never got attended. Really bad service.

I ordered a hot coffee. First, let's start with the wait which was terrible even though there was only one car ahead of me. Secondly, the staff was not very friendly. And finally, the coffee was cold and tasted burnt, like it had been sitting there for hours. I complained to the manager and he didn't seem to care much. All he said was that he was sorry, but he never offered to fix the problem. I will not be returning.