Jacks At The Longhouse - Pembroke

Rude staff, not open when they advertise they are Food: 1 Service: 1 Atmosphere: 1

A place worth recommending, delicious food, friendly service and great location (close to the beach) Vegetarian options: My wife is a vegetarian and she found several items there for herself Price per person: £10–20 Food: 5 Service: 4

Despite showing a breakfast menu, we arrived, during opening hours, the sign still said closed yet they were open and the staff said they were only offered coffees no food. Not very friendly and no explanation. Found amazing alternative location in Tenby. Food: 1 Service: 1 Atmosphere: 1

Fab food friendly staff good service Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fish and Chips

All in all it was a bit of a disaster! We walked down on Monday (google said it was open, but it wasn’t , returned tonight. Front door difficult to open (wooden+probably swollen from the wet Welsh rain , walked in, not greeted by the staff at all. Ordered a drink and asked for some menus, asked if we had booked (we hadn’t , asked what time we wanted to order (needed to be written in the diary as the kitchen ‘won’t be able to cope’, written in for 1730, wanted to sit outside (had a toddler , bit of attitude from the staff saying if we wanted to sit outside we needed to pay when we ordered (not an issue but could have phrased it slightly better (I suspect they had had problems with folk leaving without paying if sat outside.. . We sat outside in a terrace area so our kid could run around and not run into the carpark etc, looked at the menus, wanted to go back in and order but we were locked on the terrace! Spent a good 5 minutes knocking on the glass to try and attract someone’s attention to open the door, another customer oozed through a gap to go round the front to let us in. Mentioned to restaurant staff we were locked out to be told told ‘it’s a fire door’ and it needs to be shut Not sure how you can have a terrace off of a fire door?? Given we were locked out, we decided to sit inside. Asked for a highchair ‘up to 36 months’ but did not fit our 20 month old kid got pretty distressed so I took him back outside, meanwhile the restaurant staff came back to say what I wanted to order ‘slow cooked beef chilli’ wouldn’t be ready for another hour. Food arrived, toddler wouldn’t entertain his meal (doesn’t mean it was inedible! my burger was dry and came in 6 broken bits, and my chips were under cooked. Also ordered some cheesy garlic bread which was tasteless and not eaten Made a speedy exit (after paying! as my toddler was playing up, only to go to the toilet and both ladies loos had no loo roll. Mentioned it to the staff, no apology From the outside the building looks like it has a nice après beach vibe Such a shame as it has huge potential but it was all round disappointing!