Waffle House - Pelham

Terrible! The young man both the locs...TERRIBLE. He took 2 adults orders and was about to leave our table without taking my toddler's order and I had to stop him. He looked crazy. Then he brought a BURNT waffle on one side to our table. It was burnt side down to try to HIDE it. I noticed it when the waffle was too hard to cut. I asked for a replacement and he brought it. Then I go to eat the bread and its BURNT too. Im talking CHARRED. I asked for a replacement and he had a troubled look on his face like i was being a problem. I then went on to eat my eggs and a LONG brunette HAIR was in my eggs. That was the LAST STRAW FOR ME. I called him over and showed him. I then asked for him to get the manager. He went to get the manager, YELLING her name OUT LOUD in front of EVERYONE and said something else about me and the WHOLE kitchen staff and customers looked at me. I explained to the manager what happened and she was apologetic and asked if I would visit again. I said NO WAY. Terrible! He missed out on a GREAT TIP because of his TERRIBLE attitude. He couldn't tend to my family because he was tending to his RELATIVES FOR A FREE MEAL right next to our table. The girl kin to him got angry I called for a manager and she stormed away to the restroom. I know they were related because he was touching on the heads of the kids and he SAT DOWN at their table to take their free orders. If you don't like your job, please apply to another one and try not to RUIN other people's day and experiences. Just go to another one, y'all this one isn't it. The one star reviews are TRUE. I typically don't call managers but after THREE attempts of trying, it TOO MUCH not to report it.

Since we came to live in Alabama it was my favorite place but unfortunately yesterday we went to dinner and the service was lousy they only gave us a napkin and a fork, the waffles four and super burned looked like a cookie, only a sandwich in an individual plate, but the lady did prepare a waffle for her very well, and to finish the box to take without a lid, how sad.

This place needs to close. The food was horrible, burnt eggs,old grits and the sausage was cold.The waitress was out smoking near the dumpster and didn't wash her hands upon her return to the inside.Watch out people.

I wouldn't walk back in here if it was the last Waffle House on earth. Just call this one the Awful House. First off, I walked in and there was only one customer sitting at the bar and he was already eating. I gave my order and heard her call it out to the cook. The toast was wrong and the eggs were wrong, both I had to correct myself. We got this meal to go and when we got it home that's when we discovered everything else. Egg shells and pieces of plastic were found in my wife's waffle.From what I observed in the restaurant, they cross contaminate constantly. I never saw them wash there hands and they seemed to be more interested in everything that was happening outside of their job.Overall, I'd give this place ZERO stars but it won't let me.WILL NEVER BE BACK HERE AGAIN!!!!

The older lady was nice. The cook was horrible. He don’t care at all. We were missing food. The bacon was burnt and the grits were watery and lumpy. My first and last time ever at this location. They were empty but the tables were still dirty. We had 4 teenagers, a toddler, my husband and I. After bowling we were starving but we still didn’t even eat. That’s how bad it was!!