Dunkin' - Pelham

My drink was perfect and it was made FAST. I think it was too good because the whole thing was gone in ten minutes...and it was a large.

Good except for the last time I was there, I asked for a certain donut, and was refused bc they didn't have any made, yet they didn't close for another 5 hours and couldn't give me (the customer) what I wanted

I visited on 7/31. Received a over buttered big and toasty. I called the number on the website and it went to a voicemail. I left a message but no one called me back. I retrun today( the next day) only for me to first see the front cashier taking cash and he did not change his gloves in between transactions. When I made it to the register, I was told the manager had gone to the bank and he was the only one able to give me a refund. I was told I could wait 15 for him to return( at that time it was 11:20) or they could give me something else. Why would I get something else when I have seen you practice horrible hygiene practices during this pandemic era. I waited in the lobby 15 minutes. So at 11:35, I go back to the register and ask the young lady cashier now to ask first young lady that told me it would be 15 minutes to confirm how much longer so she then goes to the back and basically now I'm standing and customers are coming in line growing. So finally the managers comes in baby blue polo shirt see everyone in line and when he makes it to the back he comes back to see how he can help me. At this point I ask for a refund and he process the transaction. Not once did he apologize about the service, my wait time and he just hands me my money. I leave.

Great place at 6:00 in the morning to get hot chocolate.

This situation is amazing! My friend and I originally went to Starbucks, but their dining room was closed for Covid-19 precautions. We loved it! The staff was friendly and prepared our delicious drinks quickly! All employees also wore masks. We will definitely visit again!