Big Horn Bbq - Pearland

Worst bacon burgers, I've ever tasted. I would not recommend it to anyone.

I will never go out of my way to write a negative review but this was unbelievable. My husband and I went through the drive through and ordered a baked potato with brisket and a pound of brisket and told the order taker to include jalapenos and onions. After receiving the food and driving away we noticed the onions and jalapenos are missing we went back through the line to just ask to get the missing items besides politely saying sorry for the missing items the order taker was beyond disrespectful by saying we need to make sure we ordered onions and jalapenos and my husband informed her we did and then with a rude voice she asked for a receipt number which shows jalapenos and plastic ware which were all missing but she failed to accept her mistake and for something so simple was rude and made this experience the worst. My husband asked for the manager to complain about this woman because if any other customer deals with this service it's unacceptable. The manager was respectful and brought the items and apologized on her behalf but I would like further action on her behavior. I have receipt number at #697 the time stamp is there of 6:53 PM.I won't share her name but with the number you guys will know who was order taking. I will never come back to this horrible experience for free condiments.