Wayback Burgers - Pearl St, Groton

The New London Sub Base location is an embarrassment. The employees do not know how to use the loyalty program. They have no desire to move with any sense of urgency.The issue with the rewards has been ongoing for years, and I get the same response from both the location and corporate.This location needs to be fixed or closed so another fast food place with customer service and a competent staff can take its place.

The food is edible. Not something I’d enjoy eating on a regular basis. The soda was watered down. The fries were over cooked and tasteless.

The owner and staff always are there to make it happen. If it’s wrong and you propose that they fix it for you. Never had a problem with customer service.

Over 35min wait for burger and shake out of several items. Less than 10 people in restaurant with 8 of them waiting. Its always like this at the base location, honestly not sure why I ever think it'll be different.

Wrong order given. Very rude and condescending. Way too expensive! $20 for two burgers; no sides.