Ruth's Chris Steak House Parsippany

The absolute worst Hilton property I’ve ever stayed at. Small, hot and humid rooms with barely any air conditioning; awful dining options; the coffee at their shop tastes like hot water; gym is useless. It’s so uncomfortably hot and humid on the premises and in the rooms, I had to mention it twice. The only reason to stay here is if you have to attend an event here.Noteworthy details: Small, hot, humid/moist rooms

I just want to say that Angie was very helpful during check in, She also answered very question I had. The room was very comfortable and I felt right at home. When I go places I do need extra towels so when I called up house keeping Flor the manager brought them to me personally, she was very nice and professional. I appreciate all the great service definitely staying here again soon

We were in Parsippany NJ to go to a wedding nearby, and this hotel was a great find and great value! There is an indoor and outdoor pool both clean and great fun, and the bar staff at both the lobby bar and Ruth Chris Steakhouse were friendly and professional. The Ruth Chris Steakhouse also has a great happy hour! The room was clean, spacious and super comfy. The only thing I would say is that the toilets flush quite loudly so you can sometimes here them in the night from the other rooms, but once I was asleep I didn't wake up so it's not that bad. Thanks to the team at Hilton Parsippany for a great stay!Rooms: Spacious and comfy!Food drinks: Ruth Chris Steakhouse has a great happy hour deal from 4 6pm! The bar staff at both the steakhouse and the lobby bar were super friendly and fast.

In a day and age of modern hotels, the Hilton in Parsippany falls well short of the mark. I visited New Jersey for the first time from out of state for a wedding and, not being familiar with the area, found the Hilton and stayed for one night. I would highly recommend against staying here. There are a slew of other options in the area, and even if you spend slightly more, you’ll thank yourself for avoiding a massive headache. Below is a detailed account of my stay, the bottom line being that this hotel was outdated, had significant cleanliness issues, was understaffed, and showed a complete lack of regard for the experience of their customer base.Upon entering the hotel, it appeared that a conference was going on. Paper goods and trash were strewn on the floors outside the conference rooms. The next morning, when walking by the same conference area, I was surprised to find the same trash strewn on the floors, appearing that no one had made an effort to clean the area.Regarding the rooms- they were standard with old, outdated carpet, trim and furniture. The furniture was tattered with some of the doors coming off the hinges on the TV stand and did not appear to have been dusted in years. My bathroom shower head was covered in soap scum residue and buildup.When I came back from the wedding and entered my room it smelled strongly of marijauna. Being an asthmatic this was highly concerning to me. I conveyed this to the front desk and was told the hotel had a no smoking policy (clearly not being enforced) and they offered to switch my room. This process that took them nearly 45 minutes. I switched rooms, only to find the bedding/sheets had large yellow stains and several large holes in the sheets. When I called the front desk to ask for new bedding I was told that they could not help, and that there was only one person for the entire hotel and they were not sure how long it would take to get new bedding to me.When I called the next day to speak to a manager to convey my concerns regarding my stay, I was told that the manager was ‘in a meeting’ and unavailable, the front desk took my information and told me I would receive a call the next day. I called back the next evening after waiting for a call all day and I was told by the front desk that the manager ‘had an emergency’ and was not available. They again took down my information and promised a call back. I called back again the 3rd day after not receiving a call. I was asked why I needed to speak with the manager, when I conveyed the above, I was told the manager ‘was in a meeting’ and unavailable. When I persisted and asked when a good time would be to call back and speak with management, the front desk hung up on me.Yes, I did call and speak with a Hilton ‘guest experience specialist’ (a frustrating conversation I won’t detail here) only to be told that my stay could only be refunded if it were approved by the hotel manager.

I stayed at the hotel from Thursday-Monday. I stayed there for a pageant and I had 3 kids with me aging from 3-13. Sunday a man came into my room while I was sleeping. My room was on the first floor by the pool, he walked in from the pool door entrance. That’s when I realized my door hasn’t been able to lock this whole time. Every day I thought I was locking it not realizing that it wasn’t locked. I called the front desk and they sent someone to check the lock. It took him 20 minutes to fix the lock. I expressed that I felt unsafe. They said they would investigate and get back to me. But there arent any cameras by the pool area so how are they going to investigate?? It’s been 6 days and nobody has contacted me yet!Rooms: My room door to the pool entry did not lock!