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Bidrage med feedbackThe customer service was quite rude, particularly from the night clerk with facial piercings. There are plenty of other lodging options out there, and I don't think it's worth putting up with that kind of attitude.
This hotel offers a pleasant atmosphere and is conveniently located. The rooms are comfortable, which is definitely a plus. However, I remember a time when we would go on road trips and enjoy room service as a special treat, but unfortunately, that wasn't the experience here. We ordered a salad, flatbread pizza, and two beers for $60. Our order arrived in to-go boxes inside a brown paper bag; the pizza was lukewarm, and the salad was nothing more than a heap of arugula topped with a single piece of goat cheese. Additionally, during my walk through the lobby this morning, the receptionist didn't even bother to look up from her phone to greet or acknowledge any guests, which was quite disappointing.
The AAA-rated room has a view of the parking garage, but the furnishings were pleasant, and the room was exceptionally clean. The staff was very helpful and polite. I wouldn't suggest paying for the breakfast, as it's just a basic hotel buffet and rather overpriced. Nevertheless, the service was attentive throughout my stay.
The hotel boasts a delightful indoor pool and includes an in-house Starbucks, which is incredibly convenient. We were upgraded to a roomy suite, and as an added bonus, they surprised us with a complimentary charcuterie board due to a miscommunication with the front desk staff. Thank you for a wonderful stay!
We had an amazing experience! The room was outstanding, the hotel was beautiful, and I was especially impressed with the vegetarian options at Timbers—the food was delicious! We can’t wait to come back!
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