Del Taco - Park City

For my first visit to a del taco I would say I had a good time. The restrooms were very clean and the entire place was also. The staff was friendly and welcoming and was very patient as we made our menu decisions. The food came quickly and we enjoyed it.

The food was awful, the service was terrible, and the place was dirty. Every table we saw was unclean. The soda was flat, and half of the drink machines were out of order. A light and fan were precariously hanging from the ceiling. We ordered a combo burrito, but it came with just beans and cheese. The staff seemed disinterested and ignored customers at the counter. I will NEVER return.

I can't eat meat for health reasons, and it makes me very sick. I ordered the Beyond Cali Burrito but received the Steak Cali Burrito with extra bacon instead. This is the third time this month that my order has been incorrect.

I originally went through the drive-thru, I ordered a vegetarian burrito and a regular grilled chicken burrito off the two for six menu. About a third into her burrito, my colleague realized there was chicken on the veggie burrito. We turned around for a replacement. I had to go into the store because the drive-thru line was very long. There were several customers in front of me and while waiting I was watching the employees in the back. The person preparing the Mills, a woman, was doing an excellent job? I was actually really impressed with her portions and her area being as clean as it was for a prep area! Unfortunately, while waiting for my corrected order, I watched the young man at the front pick up french fries from the counter and eat them. These french fries were sitting on the counter next to his register. I assume he scoops the fries before handing them off to customers. He was the young man in the window that day. At no point did this young man wash his hands, put on gloves, or wipe down the remaining crumbs after eating the fallen fries. He continued to walk around the back, touching counters, sliding his hands around on the tables and the register area, after he had just been putting fries in his mouth. I didn't originally plan on saying something, but he made a comment joking about me losing my appetite over the meat in the burrito. Which honestly wasn't a joke, in my opinion. It was just rude. I told him, I had lost my appetite while watching him eat fries off the counter. And that when handling food he should wash his hands. He initially tried to denied the incident but I gave him further details about what he had been eating and where I saw him doing it and he quickly apologized. I was handed a burrito but after that, it had completely lost its appeal to both my colleague and myself. Watching the employee walk around eating things off The counter, not washing hands, touching counters after, and that young man at the register is supposed to be handing food to the customers. I tried to take my complaint to manager but I was told that there was no manager number and they didn't have a card for the GM in the area. I will not be returning to this del Taco. I would not advise eating at this del Taco. I've worked in Park City for over 12 years. This was disgusting. I've worked in Park City for over 12 years. This was disgusting.

This Del Taco is exceptional. The food is always fresh, and they consistently get my complicated vegan order correct. They even recognize me by my order and greet me by name! The whole staff is wonderful, but my family especially loves the kind young man, Anthony, who is always a pleasure to see at the window. Please consider bringing back the black beans! I've had to stop coming for my favorite dairy-free, meat-free breakfast burrito that you used to make for me. Thank you!