Red Robin Gourmet Burgers And Brews

Have not been in Red Robin since before the pandemic. When both of us received an emailed rewards offer of a free burger with any purchase, we decided it was worth a try. So on an early Sat eve, we stopped in. Many reviews of this place, including my own review from 2014 when it opened, complained about poor, indifferent or remarkably slow service. Not so today. So, I think the restaurant deserves a another look for those who were previously turned off by consistently slow service. To be fair, It is true that for many restaurants, these days, staffing a good size dining room with sufficient bodies is a challenge. Nevertheless, this time we were served promptly; the manager and staff were attentive and delightful. And, so were the burgers perfectly grilled with delicious toppings and extra crispy fries. When you get the craving for comfortable dining on a burger and a beer, this Red Robin gets my vote.

We have been to this location several times, the last two times really weren't impressive. Burgers were overcooked, burnt and inedible. The fries were okay, but that was about it. Ordering is can be slow. We would send the burnt burgers back to be redone, but they weren't much better the second time. I understand there are staffing issues, but how hard is it to make a burger in a burger joint? Anyways after taking a break for a few months, my husband asked that we give Red Robin one more try, so we went again tonight. My expectations were low. After sitting for a minute the waitress came by asked what we wanted. We didn't yet have a chance to look over the menu, so we ordered a kids meal and an appetizer. The waitress said she would be back in two minutes, but never came back. She would walk around the dining room staring at her phone ignoring us and another table trying to order. At one point she ended up leaving the restaurant with another non employee. I'm not sure where she went, as they weren't serving tables outside, but my husband and the other table got up, and walked to the front several times, trying to find help. About 30 to 35 minutes after ordering the appetizer, the other table left without ordering and we just paid for our drinks, food using the console on the table. After checking out, the waitress came back and asked if everything turned out fine. We said yes and left. We might have tried to wait it out had it not been for the multiple now hypoglycemic diabetics at the table, so we left to try and find food and fast. Needless to say this was probably the worst experience we've ever had, and we won't be back.

Food was good. Service..... ummm not so much. I've was a server for 12 years, I'm the last to complain, but the first to know the difference between a good server that's busy and a server that is just lazy or not a good server. There was about 4 other tables in the whole restaurant. Our server took our order, was polite and friendly, then we saw her for a quick how is the appetizer and she disappeared till we were finished. Didn't ask if we needed anything when the food came out or check how the food was. Needed a knife and finally got one in time to eat my food when everyone else was done. She didn't even get it for us. The food runner did. We didnt even see her helping other tables. Literraly just dissapeared. He was nice but took forever. He actually looked like he worded hard but was just overwhelmed. Really nice. She was nice but terrible service. Not one plate or cup was cleared from our table until we left. Is it considered service if the server isn't even present? I only tip because as I said I was a server, but it's a shame to tip someone for doing nothing. I'd rather have tipped the food runner instead.

Service is friendly and efficient. Food es as good as it gets for a local burger/brew chain. Good option for no frills lunch

I walk in no one greeted me so I had to sit at the bar a woman comes up to me I asked for a drink. The woman then said first you’re supposed to get seated by the receptionist and secondly I don’t know who’s at the bar. I just got up and I left without ordering I went to an establishment down the block from them. I would never recommend this place