Panda Express - Pacoima

This place was lonely at this time, no customers, I walked in there were a lot of employees there talking among themselves doing nothing didn't acknowledge me coming in, no greeting at all. Andre, the server order# 247707, was very unpolite she started taking her sweet time before asking me what I wanted, then she started giving me the wrong items, she was lost and not interested in helping at all. Then the supposedly manager came out he was rude as well. Bad environment bad place to eat. Also serving of chow mean was very small.

I stopped into to pick up dinner for my family needless to say everyone else had the same idea. I counted 30 people ahead of me and thought about walking out and going some where else but after watching the staff behind the counter I knew it wouldnt take long to get my order. They were like a well oiled machine each staff member knew exactly what they should be doing. It was great to see the younger generation handling like a boss! They all stepped it into high gear and it didn't take very long at all and we were all out the door. Amazing to watch them working like a team. I know why it's my favorite location to go to .

Before entering the business there are covid-19 guidelines, and other rules/policies 5 guests only at one time from the operator/company. When entering the business I see the 6 feet apart signs on floor, we 2 guests) proceed, stand on the signs, and the food preparer behing the covid19 protective shield yells at us, due to the noise and barrier it is difficult to hear her, so i approach, and she says only 1 of us can be inside. We step out, and I count the total number of guests, and there is only 3, so why I cant us 2 go in? I proceed to ask for a supervisor to clarify the information provided at the front door. I must add that there are 3 employees sitting on a table, maybe on lunch/break, but I do not know that, maybe they can assist in assisting with the misunderstanding of their so called policy. While waiting outside, I count the number of guests, and now its 2, the shift lead/supervisor comes out, and first thing she tells me is relax with a tone of arrogance. I proceed to have the 5 guest policy explained, she states that is only 4 walk on guests allowed, and 1 possible online order guest. I ask to inform management that its a bit misleading, and at simple view when entering the establishment, you think and feel that 5 guests are allowed at once. The shift lead/supervisor becomes irrtated when I mention why not be more organized and have a person stand out and provide a better customer service experience. After about 9 minutes of being outside, we are finally allowed to go in and order. The same food preparer employee behind the protective shield yells at us give her our order, when my son does so, she yells back to sprak louder, my 12 year old son lowers his face covering ,and she quickly yells back to put it on, or leave, in a rude tone. At this point, I ask to get the corporate contact to file a complaint and suggest a better customer service experience, which took about 5 more minutes of wait time. Finally we place our order and go about paying. I finally get home, i open my chicken teriyaki bowl, and I notice no teriyaki sauce, there was no sauce in the bag. Unbelievable, I call the store, and I ask Sandra the supervisor on duty) why was I not asked or informed that a chicken teriyaki bowl requires that the customer requests the teriyaki sauce? Sandra states it is policy, that all sauces must be requested by the customer. If that is so, why did they put Soy and chili sauce packets in my bag? My experience was horrible, my food was cold, bland, no flavor, i apid for 2 teriyaki chicken bowls with No teriyaki...

Get the Bigger Plate it's only $1.50 more and you get an extra side.. get all super greens no noodles or rice!! Cut out those carbs and eat a healthy-ish meal for around $10. Cant beat it!

This place was lonely at this time, no customers, I walked in there were a lot of employees there talking among themselves doing nothing didn't acknowledge me coming in, no greeting at all. Andre, the server order# 247707, was very unpolite she startedtaking her sweet time before asking me what I wanted, then she started giving me the wrong items, she was lost and notinterested in helping at all. Then the supposedly manager came out he was rude as well. Bad environment bad place to eat. Alsoserving of chow mean was very small.