Costa Coffee - Oxford

A woman with a child in front of me placed her drink order with a blonde man working at the counter. When it was my turn, he glanced at me and then walked away without taking my order. He went to attend to the woman's order and others, while I stood in line for 5 minutes with more people lining up behind me. Frustrated, I left without getting my coffee. It seemed like the blonde man had taken a break, as he wasn't in sight. This poor experience has made me vow to never visit Costa Coffee again. I ended up going to Nero Coffee on the high street where I received better service.

Popped in for a coffee and cake, unfortunately the muffins were so stale they were difficult to cut with the supplied knife. Customer also had a radio on, not headphones but full blown old school radio, which made talking difficult. Shame really as Costa is generally good and this hands down is the worse I have ever been to.

After such a long break(I haven 't been in a coffee shop of any description since January due to the coronavirus! it was really great to be able to come in and enjoy a cappuccino! Of course, with all the distancing measures and other things, there are a lot fewer tables in here, but it was just nice to be back. A limited selection of cakes was on offer, but that is to be expected and the 'Bakewell slice ' I had was as good as ever(as was the coffee! . I always prefer to 'drink in ' than takeaway, so this was a treat! The staff did a good job and the atmosphere was good. I shall return!

New Years Day, we pop into town for the usual lottery of who is or is not open and then decided to have a coffee and piece of cake in Costa. We like this brand and use it a lot. It was not busy and two dejected and disinterested people laboured through the orders, ignoring those who were next in line. No eye contact, no greeting or acknowledgement as to their existence or value. Eventually we obtained our goal and sat down. A few minutes later, a woman on a serious four wheel mobility unit who also had a support dog entered the queue. It was obvious to anyone that she was having difficulties with dog, truck, handbag and purse except the oblivious 2 behind the counter. When she obtained her goods she made for the seating area and it was left to a customer, me, to pull chairs aside and move a table so that she could park up. The irony was not lost in that due to a chronic pulmonary disease I also have mobility issues and as I had not taken my receipt of our purchases with the relevant “lavatory code” printed thereon, was unable to gain access to the lavatory downstairs and there was no way that I was going to scale the central staircase. We left and returned to Marks and Spencer for me to use their facilities. This was a shameful and degrading display; yet again inclusivity only appears to be relevant if it is trendy and brightly coloured and for not those who are seriously challenged by disability, age or chronic illness.

Looks as if they have good intentions for being covid safe staff working behind screens, hand gel and notices. The place was not being cleared very often and consequently very limited seating. Hot chocolate hot but not much taste.