Chipotle Mexican Grill - Owings Mills

I had a great experience thanks to the two gentlemen behind the counter. Their names are Malik and Kam. They were working hard to make sure that the customers were happy with their service. They were a two man crew who cooked the food, served the food, cashier duties and still they provided me with great service and a smile. They truly went above and beyond. Kudos for the great service, gentlemen.

Updated 11/22/22 4pm??1star to 4 stars?..Decided to give them another shot because I didn?t feel like driving to a different location and surprisingly they had everything I wanted and it was fresh?I hope they can keep it up because they are the most convenient location for me. 04/2022The Staff is very unprofessional. Every time I come to this location they are always out of something today it was the fajita veggies. Food everywhere, tables dirty. I really wish they can get this location up to par because it?s the most convenient for me but I?m done giving them a try I will just drive to a different one.

I stopped eating at Chipotle a little over a year ago after countless consistency issues with orders. Last night, after coming home from a out-of-state trip, I decided against my better judgement to order to-go from the app at the Owings Mills location. I ordered 2 bowls (1 burrito 1 salad) with no out of the ordinary requests. When I arrived at the restaurant at around 7pm the restaurant was completely empty as far as customers went. I noticed only 1 person working behind the counter who looked like they were already wrapping things up for the night. Mind you, it's only 7pm and already closing early? I go to the pick up counter to pick up my order which was the only one on the shelf. Drive all the way home and begin to start unwrapping the food. Everything was wrong, backwards, and/or missing. It was as if someone read the ticket when it came it and just started tossing whatever into two bowls. Tried to get a refund from the app and all I could get was 2 BOGO coupons. At the end of the day I can only blame myself for going against my moral decision to never patronize this franchise ever again. I touched the hot stove and got burnt again. I used to eat at Chipotle at least 2 times a week. The last 3/4 years this franchise has gone down hill so bad that it is beyond saving. If you're reading this and all the other terrible reviews, do yourself a favor, NEVER EVER go here! Also, not just this location but ANY of them!

Came here a little after 9. No black beans, little fajitas, no napkins, spoons and forks all over the counter (unsanitary), no Izzie?s. I order two bowls. Get to the end, hand her the cash. She says ?we don?t have any coins, is that okay?? I said ?That?s not my problem, you can?t short change me? she then says ?card only?. That?s something you say when people walk through the door. The skinny guy that started to prepare my food was kind, but the female was rude and unprofessional. Chipotle really used to be on point. I haven?t come to a chipotle in a long while because of how the service declined. Y?all are still declining.

The only good thing about this Chipotle is reading the reviews and laughing until I cry. I'm not lying when I say this, but last time I got a burrito grubhubbed from here it was filled with only white rice, how does that even happen? Did the person make that burrito decide they were quitting in 15 minutes? That was a bad day, but probably the best experience I ever had there out of the multiple times I was in denial and gave it another shot. I drive to Eldersburg now.