Osmow's Shawarma - Owen Sound

The shawarma at this restaurant is average, with the lamb being the standout. However, the meat is sometimes overcooked and lacks the typical shaved-from-the-rotisserie presentation found in other shawarma establishments I have visited in Canada and abroad. This small change could help elevate the quality of the food by using better cuts of meat and preparing it properly. Overall, this restaurant is mediocre and falls short of being one of the best in the region.

I purchased two medium chicken shawarmas to go with extra meat, but I was charged extra for it. However, the shawarmas did not come with any pita bread or sauce, making it a disappointing experience.

I have dined at this restaurant multiple times and have always had a great experience! I appreciate that the owner/manager takes the time to read and respond to reviews. It's rare to find such dedication to customer satisfaction in this day and age. Regardless of any criticism, we should all be grateful for someone who genuinely cares about their guests and their business.

Great friendly staff, delicious delicious food! (dry special, huh shima on rice with salad)

Every time we order online, the order is never ready! We ordered an hour ago and when I go in he says it'll be 15 minutes. The only reason he has is he is busy or they are short staffed or its the weekend. Why does the system not give us a real wait time? Or is it the store staff and management that's poor? Everyone's time is valuable. I'm very disappointed.