Chipotle Mexican Grill - Oviedo

I had an apparent user error ordering catering. When I went to go pick it up that day Karen the GM was an angel, she was able to help me get the amount of food I needed in a timely manner and saved the day! Her and her team went above and beyond for me and I really appreciated their assistance! I’ll definitely be using this location for future orders.

Came here 3/10/24At 11:15 amI ordered one chicken bowl. But the scoop was of chicken was so small.I returned the bowl full of vegetables hoping to get a courtesy scoop.The small female cashier, i believe Alexandra.Told me and my wife to basically get lost,She refused to give us her name and rolled her eyes at us and didn't want to help us.There are kids running the store who dont not how to portion, and refuse to serve with a smile.If someone one higher is reading this.We are more than willing to take a refund.Thank you.

I'm retracting my 5 star review. I have loved this place and been a REALLY GOOD CUSTOMER placing mobile orders for my kids even when I'm not with them. I have been collecting rewards and everytime, including today, I try to use them, they tell me I'm doing it wrong. This time she told me to do it like I did it last time. Now the reward is expiring and I didn't get to enjoy it. I took the only card they had for a manager and tried calling the number on the card, because there is not email address on the card. It simply took me to the store phone automated service and would not let me speak to a manager. TERRIBLE CUSTOMER SUPPORT!!!REWARDS PROGRAM IS A FRAUD.UPDATE: Make sure you ask for extra lettuce or they will put like 4 pieces on the bowl. It's supposed to be like a salad.

Slight wait, chicken portion wasn’t as full as I’d hoped but I will live to eat another day.

I normally don’t review places. But one worker just stood out and went above and beyond for me. I believe her name was Fran. i would just like to thank her for her incredible service.