Panera Bread - Overland Park

Rapid pickup had most of the orders behind the counter. Food was good but not where I expected it since the app said on the shelf near the door.

Good menu. Minus two stars for staff deficiencies and cleanliness.

Ugh, so much for a quiet lunch. No sweet tea, as ordered...just stuff that didn't make a great experience.

I have placed an online order with panera. I saw that the only suppening options were suppening that only the makkaroni had. I called and confirmed with them when they broccoli cheddar suppe the dame said yes. I told her about the online soup options she said she would change it. the phone was separated after she told me to wait. So I went online and made it clear in the special guide that I did not want makkaroni dishes in my broccoli cheddar suppe. someone didn't understand.

This is a normal experience at this Panera over the past several months. I understand the problem with staffing but I also go to many other Panera's and I do not experience this level of ongoing deficiencies.When I come in, there is now usually no one at the register even though I see many employees walking around. You are forced to use the kiosk. This morning, 6/7/22 tat 8:30 am there was no decaffeinated coffee available and it took over 25 minutes to refill. The half and half container was empty and no one filled it until I asked for that to be filled too.These are not one time issues, this happens as a normal practice of business there on 135th Street. I have decided not go use this Panera anymore. This store has earned the right to be fired.