Pollo Tropical - Orlando

The chicken was hard and dry and hard to bite. The rice was pure cold

A whole chicken with one side of Fried Yuca ordered. I come to the restaurant to pick up my order and was told that they do not carry 90% of the sauces advertised on the app and online menu. Cashiers had no help at all and could take care of less. In addition, the chicken was well cooked. And the fried Yuca was as hard as rocks. Pollo tropical used to be one of my favorite places to eat and that was the worst experience and I don't see myself coming back. Goodbye! It is hard enough to drive with high gas prices and expensive foods

Customer service and food is horrible, this use to be a great pollo tropical but not anymore with the new workers. There were two young African American workers working on July 13 around 2 in the afternoon. As soon as we pull to the drive thru she says ?Welcome to Pollo Tropical? with the biggest sigh like she hates her life, I ask if the meal came with bread and she said ?Um yeah? in the most sarcastic attitude. When we pulled up to the window, she rolled her eyes and when we received our food, it looked like they just threw it in there without a care. Don?t work in customer service if you hate people. If I could rate this establishment 0 stars I would. DON?T GO HERE.

Manager claims no employees to attend people inside because not enough employees to take the order inside only online orders or take out, but I have count over 8 employees working, NO Employees, really or is actually laziness? Now I see why this location is empty inside and out. Good luck. You loose a customer!

Great Experience! Mark( The manager) and his staff were very friendly and helpful. I placed a large catering order. He walked us through the order. They made sure everything was secured for traveling. I highly recommend this location. Very pleased with Their customer service.