Auntie Anne's - Ocoee

My daughter wanted some pretzel nuggets. I couldn't believe how great they tasted. I was thinking they were gonna be the normal staleish pretzels but no these are seriously really good. The bread was like butter in your mouth, it was so tasty.

The service here is terrible!! the girl at the register didn’t know place the cup inside the bag correctly so it spilled. claimed it was my fault and made me buy another one. all with her earbud in her ear the whole time.

The reason for my 1 star is a hispanic employee (manager, whatever he is) who came in yelling at the other employees, specially the nice lady at the register. He was yelling at her in Spanish and she does not even know Spanish. Then he tried to yell in English. I understood what he was saying in Spanish. He was telling her where she was supposed to clean. I understand that cleanliness is important but his behavior was unprofessional, inappropriate, unnecessary, disruptive and extremelly disrespectful to the other employees and the customers waiting in line. I was very uncomfortable and other customers waiting in line as well. I was about to tell him to stop, but after he went in the back yelling, he finally stopped. He kept telling them things but at least he was not yelling anymore. I just left the restaurant speechless. This person needs to be accountable for his disgusting behavior. He needs to control his emotions, also he needs to learn English.

This is the dirtiest Auntie Anne's I have ever seen. I didn't notice until after I ordered. If I would have seen it before I would have done a hard pass. The pretzels were hard and burnt. I ended up asking for a refund. I tried going there again to see if they've cleaned up their act. And it's still the same thing, dirty and burnt pretzels. It's in a Walmart I should have known better.

They are closed for 2 weeks. And there is no notice on the doors. No good