The Keg Steakhouse Oakville

I ordered prime rib rare and was told it will be medium rare. My wife ordered medium prime rib. Hers was rare and not to her liking. She brought it home. I sent a message on open table that it was a birthday. I reminded them when I arrived that it was my wife's birthday. They promised to let the server know, Nothing was done to acknowledge her birthday. Very disappointing to say the least. We did not have a single conversation with any staff. Why ask if there is a special occasion if you are going to ignore it? Why advertise that you can have your prime rib rare and then say it will not happen?

Have been here a couple of times once for a work social and another time personal. I would say this location is one of the better managed the Keg restaurants. Atmosphere is chill, the location is very clean and their patio is spacious and beautiful.

Had an amazing time at The Keg Steakhouse great ambiance, attentive staff, and delicious steaks cooked to perfection. Highly recommend!

Went for an easy dinner on a Saturday. It was 5pm when we arrived and not too busy. We were seated on the patio.Our waitress was lovely until our entree was delivered. Then she disappeared and we didn’t see her again until we were entirely finished and waiting for the bill. Something was off when she did arrive back and we were effectively dismissed. No offer of drinks, coffee, dessert, nothing, not even a smile. . Just “is that all- can I get you the bill?”The kicker, it was my birthday. I said it when we entered, my boyfriend said it again as we were seated and the waitress acknowledged it with her introduction at the table. She knew. The hostess knew. Everyone knew. I was having a great time— until I watched the table next to us get birthday cake, the table behind us get offered cheesecake for their birthday (they declined, there was a joke about tequila shots) but not me!! Oh no! Im straight neglected at my table for the entire meal and then had to wait to get a bill and barely a thank you from my waitress. Not nice. Not a good feeling. We have birthday-ed at the keg lots of time. He Always got cake. Sometimes sparklers. But not me. I can pay for my lobster dinner, Rib steak and baseball classic and get out.Sad. overall satisfied with the restaurant’s response. They have addressed the situation and the staff and I feel good that it won’t happen again to someone else. Thank you for reaching out.

My boyfriend I and his friends were having dinner at this location.As much as I like steak and lobster this time the offer to try something new was a little too much.We have very nice waiter to help us and he recommended a lobster sauce Well, we thought it would be definitely a good add on for a nice dish.To our surprise and disappointment it come in very tiny shiny size of the shot glass.It was upsale, $20 !!!! We were looking for some pieces of lobster but all we got was tiny test of expensive lobster.Just wanted to share my thoughts about this.Overall everything was great and food fresh and delicious ?