Mcdonald's - Oakland

This was my first time inside this restaurant in years. It has been remodeled and looks nice, but it is too small with only 2 registers. Unfortunately, the fries were cold and the cheeseburgers were dry. I came mainly for a milkshake, but they were out of milkshakes and cookies. A sign said they were coming soon, which was disappointing. I wonder what the kids think about that. McDonald's, get back on track.

I was told by the server that my chicken sandwich was supposed to look pink, implying that I didn't know what chicken should look like because I don't eat as much chicken as her. When I asked for a refill, I was informed that they don't offer refills due to the pandemic, even though it was November 2022. I found this excuse to be absurd and disappointing. Additionally, the fries were subpar, but I wasn't surprised by this.

I had a problem and wanted to talk to a manager, but she couldn't handle it because she didn't understand English. If you are in a supervisory role, you should be able to speak and understand English. It was a terrible experience and I regularly come to this location. How can you expect good customer service if you can't understand my needs or concerns?

Customer service is unsuccessful, they always forget items on the orders. I have to come back for the items. Wasting time. I like many of the items on the menu, but service is key, that's where the failure lays...????

Only stopped to get a soda.. took a little longer than I'd wanted waiting in line cuz I was in a hurry, but no biggie.