Alpine - Nuwara Eliya

We checked in, no towels, no toilet paper, staff were rude, they demanded that we tell them where we were going when we went out. Complained about their low salaries, mold all over both pillow, sheets were dirty and unwashed. 2 of the staff were drunk and came into my room without permission and filmed me on their phones when I asked for new pillows. I had no blanket on the bed and no heater, it was 11 degrees Celsius. Owner price gouged me almost double the online rate and wanted me to pay for a room we didn’t use. He also laughed at me when I told him what his staff did. This place is the worst.

24-08-2023 I stayed here for 2 nights with Family . location is perfect , service and rooms were not up to standard . intercom nothing works . only a hot water heater is there , no milk or sugar ,tea packets was provided . In Wash room sometimes hotter comes , some time doesn't . tv is there only for the name , no channels working over all 2/10 can be given

Warning AVOID This hotel scams westerners and treats locals poorly (I want with a mixed group High price and these are the problems with hotel: There is no air conditioning or heating system. The rooms are dated and uncomfortable. No breakfast. Also, I booked 3 rooms. Two rooms the water was cold, and one room had no water at all (shower or toilet! We spoke with manager about this issue and he told us that he will not give any discount for the room with no water. He said that you just have to accept it and pay full.

Rooms having intercom and not working There were no towels kept in the room, They kept cup and saucer but no tea packets or any items to make tea. While asking their response is to buy the tea. Don't know why cup and saucer is there... But service staff are friendly...

Mr.Dammika and staff were very friendly and supportive. Good place to stay....had a happy holiday.