Yumi Ice Cream Parlour - Nottingham

Service excellent quality unbelievable such lovely host bargain price too what more can I say pay it a visit

Another visit to my favourite ice-cream parlour. Consistently good, with a few new flavours, the cinnamon crunch is delicious and complimented my usual banana ice-cream beautifully. As always a warm welcome excellent customer service.

The service is terrible I won’t go there again the staff works there are not friendly and they deliver very late we always has to wait for some time for our orders so I stopped going there again.

Visited this disgusting dessert shop today. I ordered 2 scoops of ice cream and waited. I then asked the assistant if there was any way she could do the order as I had a car waiting outside. She said it wasn't possible so I said that's OK I'll wait. Then, the man who was doing the orders (who looked very miserable and stressed preparing orders) came over and verbally attacked me for no reason and without no provocation. I was afraid he was going to get physical. He was abusive and ranted for ages at me. He shouted at me for no reason in front of a full shop, swearing and insulting me. He threatened me into agreeing that I was grateful for him doing the order. He carried on for 5 minutes being verbally and almost physically aggressive. I listened and then responded in my defence. I was determined to take my order as a little boy waiting outside would have been very disappointed. The whole shop was watching his threatening behaviour. This man would not have degraded a man. He was an asian man; sexist and was intimating me as I was an asian woman. This is a disgusting dangerous man. WOMEN should avoid this shop as this man is dangerous. He apparently was the shop owner's brother. Never seen or experienced such vile customer service. Boycott this shop. This Muslim man thinks he can degrade women. Vile human. Vile shop. I did report him to the police and logged the incident

Nearby desert parlours need to take a leaf out of YUMIS book. The premises is clean and the staff well mannered and helpful. The used gloves when preparing my waffle with all the trimmings, which is very important to me (as so many takeout don't) The manager was sooooo nice and gave my the history about the parlour e.g family run business. The service was great and the food was great. Will deffo go again.....