Arby's - Norwood

While he wore a mask, it was pulled down under his chin. He only put it back on when speaking to us, and as soon as he was done, he removed it again, picked up his phone, and sat down on some boxes behind the register. When our order was ready, he put his phone away but didn’t wash his hands or use sanitizer before handing us our food. At that moment, another employee walked by without offering any assistance or checking on us. As a certified food safety manager, I am appalled by the disregard for cleanliness and health standards displayed by the staff. Telephones should never be in the kitchen area, and handwashing after handling items is a fundamental requirement that should be followed, especially during a pandemic. I will think twice before ordering from this place again.

The food was fresh and hot, the service was quick, and my order was accurate. These are all crucial factors for me, especially when I'm short on time and my kids are hungry and ready to eat right away!

The food was delicious, and I was greeted with a friendly smile (even if it was behind a mask!). Just a small note for next time—don't forget the napkins and the Arby’s sauce!

I sent my friends to this place with my warmest recommendations. I often visit this restaurant. I get very good feedback from my friends. Meals are tasteful and the stuff is generous and cooperative. Every time we visit this place, we enjoy a nice evening.

The order box was not loud enough for my friend and I to hear the worker. So she was shouting so that she could be heard. We had seperate orders, three in fact. The first order the worker said that the card was declined. We know that it wasn't true so my friend paid for it with her card. Then she paid for her order. I paid for my order with cash and my debit card, so I thought! Thefemale worker have me back my money while saying that she put it on the card. I told her that I wanted her to use the cash and the card. That is why I gave her the money with the card. I asked her if she knew I how to do that and she shook her head no. I told her that they (Arby's) needs to teach her how to do that. When we got back to work the fish was too dark, beer batter, the wrap was so big that the little bit of chicken and fixings were lost. I threw away the bread to both sandwiches away. The orange cream milkshakes were not that tasty. I feel like I wasted my money and so do my friend!!!