Golden Star Chinese - Northumberland

Being local i used this takeaway during lockdown. the weekend lockdown was lifted and tourist come come to the area, this takeaway decided locals did not matter. placed an order Saturday might at 7.30 for delivery told it would take 1 hour. after that hour rang and was told it had not left yet and would be another 30 minutes. after another hour 9.30 rang again to be told not left yet very busy with the camp ordered and come an collect it. cancelled order. I will remember this during times when tourist are not in the town. shame on you should have said at 7.30 were too busy. i could have arranged alternative. 3 times they could have said.

Food was ok, nothing to wrote home about, my rice when it eventually arrived after they had the order wrong was a little under cooked. On top of this they then charged me for the rice after agreeing to send it out after giving me chips by mistake, while not saying this on the phone and trying to blame me for ordering wrong. Most expensive Chinese for 1 I've ever had to pay for. Will not be returning.

Ordered a big order for our family while at haven holiday park, picked up food and returned to caravan to find out 4 bags of chips missing. Phoned to ask about this, manager immediately knew it was us and started shouting at my sister saying we haven’t paid for it, we explained we had and she continued to argue back and fourth saying we didn’t order this when we clearly did. Finally told them can we have the chips delivered for free since it wasn’t our fault they forgot which she agreed too. Delivery woman appeared (different lady) and then asked us for £10.50 and we said that we’d been told it was for free. The delivery driver then phoned the manager who told her no that we just pay. She then passed us the phone to discuss this and said we owed more money as the price had went up compared to the menu we had. She continued to argue saying that we must pay when she’d said we’d have it for free as we’d already paid and it was their error. In the end we gave the delivery driver back the chips due to how horrible we had been treated when we had been nothing but nice about the situation. Disgusting attitude and would not recommend!! Poor children were left in tears as they had been really looking forward to this, don’t get a takeaway very often so we’re really looking forward to this. Very upsetting behaviour from a business woman who has a Chinese in a holiday town, would not have expected such disgraceful behaviour towards a paying customer!!!

Just had a order to haven site was the best takeaway we have had in a long time this is the new place to go for use everyone is full and loved it money we'll spent lovely staff can not wait to go back

Slated this place few years back after very poor food. I have to say that first time since then food was really decent. Happy to say tonights service and food restored my faith in those that recommended the place. However 70p extra for fried rice along with the price hike on dishes is a bit of a rip off. Back home still only 20 n 30p extra. But give the place a go hopefully you get good food same as us.