Paramount Middle Eastern Kitchen

I came here in the summer and the food was fresh and the service was excellent.Drove back today (40 minute trip one way) and it was completely opposite. Had a seat...no menu given. Ordered a salad and chicken shawarma and it was OLD, COLD and DRY. I could not finish my meal. I asked the waitress for assistance and she insisted that the meat was fresh. I took a picture of it, what do you think? I also ordered a grilled halloumi salad, I think the chef missed the memo about it being grilled...lol.We also ordered 2 bottles of water. It seems like someone drank it on the way to us because it was already opened and some was missing...smh.Nevertheless, management (who was on the phone, not actually in the restaurant) chose not to take accountability for the quality of food provided. It's unfortunate because we wanted to return, but that is 100% out of the question.Another one bites the dust...??‍

Our family has come here many times in the past but it’s really gone downhill in terms of portion size, price and customer service. It came to a head at the most recent time we went. We came with our 3 year old daughter whose meal didn’t show up until everyone was finished eating. We had to follow up numerous times with the two servers. After the first time we talked to them, we felt like we were getting more attitude than help. The only exception to this was another server/manager(? who was apologetic. After this, our two servers didn’t return to our table and sent someone else. To top this all off, we had to pay for the meal our daughter didn’t eat because she had to eat from our plates.

We went for dinner here based on having dining in the other locations and this one didn't up to the standards of the other locations . The food was really flavorful and presentation top notch l, fresh pita, and huge portions to share..What was disappointing was the service level and the restaurant was not clean, dishes left on the tables and the male servers were very unfriendly.We will not return to this location, but go to the other ones we're we felt welcome and service was good.

I ordered a Falafel wrap in person at the location. Even though the order was placed correctly (it even says Falafel wrap on the bill) , the order was swapped with a wrap with meat in it. I did not find out, until unfortunately I took the sandwich back home and had a bite. I then returned to the location to ask for a replacement, which I was provided( after being told I can't get the replacement since the kitchen is closed but I continued to demand). I wasn't initially going to go in detail about why I gave a low rating but I saw another review mention the same point where a vegetarian was served meat and the staff needs to understand this is not acceptable.

Varied menu. Spacious restaurant. Friendly service.