Tropical Smoothie Cafe

Ordered the Smoky Grilled Cheese, and the sandwich was neither smokey or grilled?. at least there were cheeses. Unmelted, ice cold, cheese. And the bread wasn't even warm. Overall, I would say that I was quite disappointed with what I was served. At least the side of the sun chips was good. The sandwich gets a 0/5, the Sun chips get 5/5.

My husband and I went 20 minutes before closing and ordered sandwiches. The sandwiches were not cooked at all. Not toasted. The cheese was still shredded cheese and mozzarella pearls. I cannot believe how disappointed we were and how awful they were. There was NO LINE. No one in front of us. The workers cannot blame it on ?being busy? even though that still would not excuse it. I hope the employees are really spoken to. That is absolutely inexcusable. Who knows if they spit in our food or what else they would have put in it. I?m glad we didn?t order smoothies or I?d be worried what they would have put in there. Do NOT go to this location. We got there at 9:44 and left through the drive through at 9:48. So we thought it was quick which was great. The workers didn?t seem rude in the moment. But i cannot believe what they served us.

My smoothie when I stick it in comes right out it?s suppose to stay in the straw until. Good company but need to work on service and product knowledge. I guess corporate was there recently at the jfk location. And literally a day after I went in there and I had to tell the person at the front you just don?t stare at me when I walk up and wait for me to order , your suppose to say welcome to tropical smoothie or how can I help you. Everyone is not fir for cashier/host if you don?t know what customer service is. So I wanted for the other guy to ask home a question before I ordered. Great place but needs better customer service.

Ordered from here via door dash. When I received my order. I received the correct smoothie but did not receive the correct sandwich. It is not hard to make the right order when it comes through

I really love this spot, you can replace chicken, with plant based chicken, they were fast and friendly!