Benkaz - North Lanarkshire

I really don’t like to say bad things about this restaurant but I feel in this instance I must.I have visited occasionally over time and been quite satisfied with both the service and the food but on our last visit I had to go to the toilet and because of COVID restrictions I had to wait till the toilet became vacant..When the door opened a member of the kitchen staff emerged an walked straight past the sanitising point and into the kitchen.I did my toilet and turned to wash my hands,was shocked to see a perfectly dry sink and no wet towels in bin.Evidently the person before me had walked out without washing up.I’m afraid I will not be returning to this restaurant until hygiene procedures are seriously looked at

Food is frozen not fresh staff are rude customer service not existent just a very dissatisfied experience

We had an absolutely wonderful evening at this restaurant. We were treated at the door and shown to our table on arrival. The staff were so friendly. I had ordered a soda water and like without ice but it was at room temperature, I asked for another one but with ice in it. The waiter said they wouldn't charge for the first one even although I asked for no ice. The food was , well what can I say, gorgeous, tasty, etc etc. I don't have the words to describe it, suffice to say we all enjoyed what we had. As usual we ordered too much. The staff were so friendly and took time to exchange a few words with us. Everybody around us seemed to be having a lovely time too, the atmosphere was buzzing. There was a small piece of steak left on one of the plates and we asked for it to be put in a bag for the dog. We chatted a few minutes about the dog. The waitress brought the piece of steak back in a box which was then put in a bag. The bag had the dogs name on it with a paw print. We thought that was such a lovely thing to do. All in all we had a fantastic night. We also thought the cost was reasonable. We will definitely be back. Can't praise the staff, the decor and the food high enough. Well done for giving us a memorable evening.

My group of three came here for dinner. The service was a bit slow because only one person seemed to be taking orders despite multiple staff being on duty. The food was delicious and reasonably priced. All the staff were friendly, so I would definitely come back and recommend this restaurant.

It took us 30 minutes to place our order, and by the time our food arrived, three tables that came in after us had already finished eating and were waiting for their main courses. We finally received our food an hour after being seated, and the waitress was grumpy when we complained. The porcini mushroom sauce was overpowering, the battered haddock was slimy and greasy, and the strange combination of cauliflower cheese, ham, and peas in the same dish was unappetizing. This will be our last visit to this restaurant.