Dunkin' - North Haledon

The restaurant frequently closes the front of the store, making it difficult for me to pick up the order I placed.

I ordered this morning for delivery from this store through Uber Eats. The order came to over $60.00. It was delivered in a timely manner but half the order was missing. I tried to reorder the missing items, but the delivery fees came to almost more than the missing items. Consequently, I just called Uber and got a refund. This seems to happen every time I order thru delivery services rather than restaurants that have their own delivery employees. There are always items missing. The most frustrating thing is that this store did not include a sales slip or provide a phone number anywhere—on line etc. All of the other Dunkin Donuts provide telephone numbers in their websites. I wanted to call them to find out if they did not fill the order properly, or if the Uber delivery person failed to take the entire order. I called Dunkin Donuts Customer Service to complain about this store. Since I could not contact them, I will never order from them again.

I ordered two dishes from Snack-Bacon and they were both served cold, not even room temperature. Just for comparison, I had ordered the speck before and it was hot and sizzling. When I received my drink with cold foam, it was only three-quarters full and missing the foam. Additionally, I witnessed the server touch the drink with his fingers, which was unappetizing.

I have visited this restaurant four times and each time my order has been incorrect. Today, I ordered their avocado toast with speck and was disappointed to find that there was no speck. Additionally, there is no phone number available to contact them. I will not be returning.

I went to the drive through with my residents in the car to get two separate orders and I was told that I can’t get separate orders at the drive-through and that I of to go around and come back and placed the second order. Sorry this location is not customer or special needs friendly????????