Higher Grounds Cafe - North Branch

Great Americanos and super friendly guy that helped us.

The drive through is more accessible than going inside to order. Sometimes this business is not open during posted business hours. On multiple occasions employees make it known with body gestures and verbal sighs that your business is a nuisance. Unfortunate for a locally owned business. I'd rather go to the chain coffee place up the road than fight off the negativity served alongside the coffee here.

If I could give this place zero stars I would. I wanted to support a small business but the service is absolutely terrible. We pull up to the drive through and have to wait several minutes for anyone to take our order. Then we say our order and he repeats back something completely different. So we repeat the order and he says he’ll have the total at the window. We wait another 10 minutes for the person in front of us to get their drink. We pull up to the window and he asks what our order was so we repeat it again. He comes back a few minutes later AGAIN and asks what our order is. I ordered a hot seasonal latte and Americano. He then comes to the window and asks if I’ll settle for an iced version of it….ummm okay? Why they couldn’t make it hot instead of adding ice cubes is beyond me. I then get the drink and it has NO pumpkin flavoring in it at all. I’m upset I wasted money here. Do not recommend.

The guy was weird and was hitting on me and my friend and we are only 16

Not good coffee and very poor service! Barista swearing and complaining about not getting any peace moment to sit. Very disappointing!