Philadelphia Hoagie Factory - Norfolk

Oh my goodness! I can say the wings are delicious and the fries are amazing! I ordered a Reuben and it exceeded my expectations in taste, time, presentation, and it was served warm and toasty! The House Ranch is amazing! My service was nice and patient. The ambiance is lovely and well lit. It is very clean inside the building too. The portion size was so much I always have to take food home. I will be back again!

First impressions of this restaurant was good looks very nice however the Philly subs was not good at all very under seasoned my bread was super wet with grease not sure what else it was but me, my fiancé and son had very bad stomach pain after didn’t even bother to call to complain no need because we’ll never be going back.

Stopped in tonight for food because our usual cheesesteak place is closed for the holidays. REALLY good food, and a LOT of it. Tons of sandwich options besides cheesesteak. Pretty sure this is our new Philly spot.

I love this place. They are clean, friendly and the food is delish!!. The customer service is awesome. I love to see Ciarra smiling face when I walk in. The cook is always nice..and the food is awesome. I have tries several items on the menu and have enjoyed each meal. Great food, friendly service, clean establishment....I will be a repeat customer!!!

Two things I don't play about is my food and money. I don't appreciate being told my food could not be replaced when it was the wrong order. I order a cheesecake hoagie with my topping through there website. I explain my concern and ask could I have it replace if I couldn't make it there tonight after I had already order on door dash and was told no. The first lady I spoke with was okay with it and said that was fine. Then a young lady jump on the phone being extremely rude and then kept dismissing what I was explaining to her. When there website said one thing and did another. I love trying new places but just that one encounter turn me off completely. Also to top if off it's sloopy looking, meh.