The Coffee Bean Tea Leaf Manoa - Niu

On 2/3/23 I was first in line and ordered 2 coffee of the day Costa Rica. There was no one behind me either. Cashier/barista asked if pour over was acceptable which was fine. As I waited by bar other customers came in and were being served ahead of me!? Saw 2 pourovers on counter and another barista with colorful headband came in an told my barista to make a whole pot instead of making the promised pour overs! When I complained, she told me she'd get it quickly and proceeded to give us coffee from the pot that had just starting the dripping process. Argh! The coffees tasted very weak because hairband barista took over and cancelled the promised pour over and started a new pot of coffee without waiting for whole pot to complete dripping before serving. I'm upset but due to her oppressive attitude when I called her out about pourovers I refrained from complaining further. There's coffee shop just across the way so maybe they will appreciate my business and taste buds more?

Had a cup of hot Mocha latte with my dogs outside and just did some people watching and the ambience in the complex.

First time here. Not familiar with menu so wasn't sure how to order a shaken espresso. We got there though and the scone was delicious!!!

Coffee Bean has gone downhill in general over the past few years but this one is the worst. I’ve had many bad experiences and stopped coming here for years….it’s 9am and I came in for a light roast. They didn’t have any and didn’t want to make any. They said it’s too expensive. They also charge you so much more for everything and for things like a cup of water. This place is a joke. Management is the worst and double-downs on bad customer service. I went across the street to the green building for the light roast and noticed they messed up and brewed dark. I told them and they jumped right on it. I got a cup of water for free and when I get a iced tea I can get free refills, instead of being charged $4.00 for one at coffee bean. Bye bye.

The service is weird man. Like they always try to up-sell you on the largest drink size whenever you’re there. They’re sneaky about it too. They won’t tell you it’ll cost more or that there’s a smaller option. They’ll hold up a cup and say “is this size okay?” Hell naw man, I want a coffee, not type 2 diabetes! I think the most egregious worker that does this is this chubby asian dude; I think he may be the manager. anyway, it has a good location, that’s what the extra star is for.