Picanha Nigel

We were here to visit family in the region. Definitely 5 stars for service and definitely value for money. This applies to both hotels and restaurants. Not expensive, tasty food and good service. Rooms: 4 Service: 5 Location: 3

We visited Picanha for our anniversary dinner on the 11/12/2024 no one at front desk was there to greet us like they always do. We sat down for 30 min my husband eventually went and searched for a waiter. All staff was extremely rude and did not want to help. The manager was on the floor chatting to all the big tables who actually received their food and drinks. We eventually received a waiter after complaining to the manager. My husband ordered a beer and I ordered a non alcoholic cocktail. My husband recieved his beer. We waited for a cocktail and waiter that never arrived eventually we paid for the beer and just left drove all the way back to Heidelberg Not the Picanha service were used to Really think you should get more waiters or employees who actually wants to help clients

Rooms: 5 Service: 5 Location: 5 Hotel highlights: Quiet, Great value

Service was slow but the food and drinks was really good what I like the most is that they cater for everyone and the kids are free to play on the playground . Service: 3

Very poor service on a Saturday Morning 10:00 am (30 November 2024) No person at front desk to great and seat customers ' waiters responds the lady only starts at 11:00 am ' Ordered Calamari mushroom combo . Calamari looked like it was a week old and so oily . Once again the waiters responds to to poor quality food was ' the kitchen staff are tired '. I am sorry to say Picanha Nigel will not see me and my money again. Extremely Disappointed!!!!!!!!